Ki Niseko Concierge Manager

· Kutchan-cho, Abuta-gun, Hokkaido
Employment Type Full-Time (PLE)

Starting Date: Available now

The Role

Main responsibilities include but are not limited to the following:

  • Responsible for day to day operations of Concierge.
  • Train, oversee and manage Concierge staff to provide high quality Concierge services that adds value to Guest stays.
  • Ensure website and booking manuals and systems are accurate and up to date for all concierge services.
  • Monitor Concierge sales and Guest feedback to ensure targets are met.
  • Assist the hotel manager with recruiting Concierge and other winter seasonal positions.
  • Assist other areas of the hotel as required.

Knowledge and Skill Requirements

  • Customer services skills that support that delivery of superior Concierge services.
  • Professional attitude and passion about hospitality service.
  • Excellent communication skills and attention to detail.
  • Team player with experience in managing a small team desirable. Hotel or winter snow sports experience also a plus.
  • Native level English with Japanese/Chinese language ability a plus.

Employment Package Details

Employment Status: 
Full time ongoing year round contract

Contract Value: 
¥4.080,000 - ¥4,670,000

Niseko, Hokkaido, Japan

Working Hours: average 40 hours per week.  Shift vary based on season and workload

Benefits include:

  • Paid Public holidays after 3 months probation
  • Winter season lift pass discount available
  • Flexi-time system with paid overtime
  • Health, social and employment insurance
  • Assistance with accommodation and visa if required
  • Free ski or snowboard lessons (availability dependent)
  • Access to language and work relevant training subsidy

To apply, please use the "Apply Now" button and include a photograph of yourself.

Thank You

Your application was submitted successfully.

  • Location
    Kutchan-cho, Abuta-gun, Hokkaido
  • Employment Type
    Full-Time (PLE)