HTM

Starting Date: Available now

The Role

Main responsibilities include but are not limited to the following:

• Responsible for day to day operations of Concierge.
• Train, oversee and manage Concierge staff to provide high quality Concierge services that adds value to Guest stays.
• Ensure website and booking manuals and systems are accurate and up to date for all concierge services.
• Monitor Concierge sales and Guest feedback to ensure targets are met.
• Assist the hotel manager with recruiting Concierge and other winter seasonal positions.
• Assist other areas of the hotel as required.

Knowledge and Skill Requirements

• Customer services skills that support that delivery of superior Concierge services.
• Professional attitude and passion about hospitality service.
• Excellent communication skills and attention to detail.
  
• Team player with experience in managing a small team desirable. Hotel or winter snow sports experience also a plus.
• Native level English with Japanese/Chinese language ability a plus.

Employment Package Details

Employment Status: Full time ongoing year round contract

Contract Value: ¥4.080,000 - ¥4,670,000

Location: Niseko, Hokkaido, Japan

Working Hours: average 40 hours per week.  Shift vary based on season and workload

Benefits include:

• Paid Public holidays after 3 months probation
• Winter season lift pass discount available
• Flexi-time system with paid overtime
• Health, social and employment insurance
• Assistance with accommodation and visa if required
• Free ski or snowboard lessons (availability dependent)
• Access to language and work relevant training subsidy

To apply, please use the "Apply Now" button and include a photograph of yourself.